This website is maintained by the marketing department of Opera Memphis for the primary purpose of providing information about the Opera’s performance schedule and allowing visitors to purchase subscriptions, single tickets, merchandise, and other events via secure Internet transactions.
Automatically Gathered Information
The web servers hosting our site collect some information about visitors to our site automatically. This information is used to help us better understand our visitors by compiling server statistics regarding how visitors are using our site.
The type of information gathered in this manner may include:
- The length of time spent browsing the site
- The domain name and/or ISP address used to visit the site
- The type of browser(s) being used to access the site (Chrome, Safari, Firefox, Edge, etc.)
- The type of operating system(s) used (Windows, macOS, iOS, Android, etc.)
- Please note: e-mail addresses are not automatically gathered.
Like most other websites, Opera Memphis’ site deposits certain bits of information called “cookies” in a visitor’s computer. Cookies are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect personal, identifiable information; the information collected is in an aggregate, non-identifiable form. We hope to use the information we collect through this technology to improve our site and our patrons’ experience when using it.
We and our service providers may use cookies, pixels, and similar technologies to understand how visitors use our site, measure marketing effectiveness, and improve the Opera Memphis experience. These may include:
- Google Analytics — to measure site traffic and usage patterns.
- Google Ads (including conversion tracking and remarketing) — to measure advertising performance and, where enabled, show relevant ads on Google and partner sites.
- Meta (Facebook) Pixel — to measure the effectiveness of ads on Meta platforms (such as Facebook and Instagram) and, where enabled, deliver or optimize related advertising.
These technologies are typically set and read by the respective providers (Google and Meta). They may collect information such as pages visited, device and browser type, approximate location, and advertising identifiers. They do not replace our ticketing or box-office systems and are not used to store credit card numbers on our Web server.
You can limit or opt out of many advertising cookies through Google’s ad settings (google.com/policies/technologies/ads), Meta’s ad preferences in your account, and the Network Advertising Initiative opt-out page. Browser settings may also block or delete cookies; doing so can affect how some site features work.
Information You Provide
1. E-mail Address
Visitors to our site may choose to join our e-mail list in order to receive news, special announcements, discount ticket offers, and other information from Opera Memphis via e-mail.
Every e-mail sent by Opera Memphis includes a link the recipient may use to unsubscribe from our list.
An e-mail address is also requested on the online order form for ticket and merchandise purchases. From time to time, these will be added to our e-mail database. At that time, you will receive a confirmation email regarding your order. To unsubscribe from our e-mail list, please contact info@operamemphis.org or follow the instructions at the bottom of the e-mail you receive from the Opera.
Opera Memphis does not sell personal information to other entities. We do not share patron email addresses or other personal information with outside organizations for their independent marketing use. Limited sharing may occur only as needed to produce or promote an Opera Memphis event with a collaborating partner, to process ticket or merchandise orders through our service providers, or as otherwise required by law.
2. SMS / Text Messages
Opera Memphis may send transactional or operational text messages to ticketholders and other patrons who provide a mobile phone number — for example, performance reminders, schedule changes, will-call or ticket delivery notices, and similar show-related updates. Message frequency varies. Message and data rates may apply.
Where required, we obtain consent before sending marketing texts. You may opt out of SMS at any time by following the instructions in the message (such as replying STOP) or by contacting us at info@operamemphis.org or (901) 257-3100. Opting out of texts does not affect ticket purchases already made.
3. Financial Information
When ordering tickets or merchandise online through Opera Memphis’ own ticket portal, we will require you to complete a secure online order form that may request information such as name, billing address, shipping address, day and evening phone numbers, e-mail address, credit card number, and expiration date. This information is used to process your transaction and to contact you if there is a problem processing your order.
All demographic information (name, mailing address, e-mail address, etc.) relating to ticket purchases is entered and stored in the box office ticketing system. For security reasons, credit card information is not stored on our Web server. We will retain order information for our records, but this information is never shared with third parties.
Opera Memphis will send a confirmation e-mail to help visitors track their online orders.
4. Contact Us/Updating personal information
To help Opera Memphis maintain the accuracy of your personal information, we ask that you notify us when you change your address, phone number, e-mail address, or other personal information. Visitors may contact info@operamemphis.org to update their personal information or contact Patron Services at:
Opera Memphis
216 South Cooper Street
Memphis, Tennessee 38104
Main: 901.257.3100
Hours: M-F 9:00 a.m. – 5:00 p.m.
info@operamemphis.org
Please provide your old and new contact information so we can make the appropriate corrections.
Links To Other Websites
We may make content or services from other websites available to you from links located on this site. These other websites are not subject to this Privacy Policy. We recommend that you review the Privacy Policy at each such website to determine how that site protects your privacy.
Opera Memphis also collaborates with other arts organizations on co-productions and shared presentations. In some cases — for example, when a partner such as Playhouse on the Square sells tickets for a co-presented production through its own box office or ticketing system — your purchase and related personal information are handled by that organization under its privacy policy and terms, not this one. Where tickets are sold by a partner, please review that partner’s privacy policy and contact them directly for questions about how they collect, use, and share your information. When Opera Memphis sells tickets itself (including through our ticket portal), this Privacy Policy applies to information we collect in that process. In all cases, Opera Memphis does not sell personal information to other entities.
Terms Of Use
The information provided on this site is for general use by its audience, and all programs and artists are subject to change without notice. Information contained on this site is presented “as is” and may contain inaccuracies.
Copyright
This site is owned, operated, and maintained by Opera Memphis. Unless otherwise specified, all information and content of this site, including text, logos, graphics, and site design, are the sole property of Opera Memphis.